Terms and Conditions 
We accept Credit Card and Debit Card Payments. The goods will not be delivered until the customer's funds that have been paid to Swales have cleared in full. 
Order Notes 
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software mal-functions, or human error.  
The majority of products listed on this website have a delivery time of 5-7 days. this is dependant on stock amount and time of order.  
Delivery cost is not included in the prices on this website. For delivery anywhere outside of the UK, extra delivery cost will be incurred. 
Credit Card Security 
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. 
Privacy Policy 
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. 
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. 
Returns Policy & Guarantee 
RETURNS POLICY - Cancellation: 
You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us, in writing (email or post) within 7 working days of receipt of the Goods. You must include your order reference, the name or code of the items you are returning and the date you placed your order. On receipt of your cancellation notice we will contact you by email to confirm the address for items to be returned to. Goods must be returned at your own expense and should be adequately insured during the return journey. 
When we receive the returned Goods and have checked them to ensure they are re-sellable we will refund all money paid for the Goods (Excluding all delivery charges). All returned goods should be unopened undamaged and unused. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost to remedy any such damage. 
RETURNS POLICY - Defective or Damaged Goods 
You should inspect the Goods immediately upon receipt and notify us by email within 48 Hours of delivery if the Goods are damaged. You will be deemed to have accepted the Goods if you have not contacted us within 7 working days of delivery. 
Contacting us 
Please contact us at the details below: 
Phone: 07971 974671 
Email: sarah@swaleswool.co.uk 
Unlawful or Prohibited Use 
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Swales or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it. 
Web Site Terms of Use 
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Swales owns the copyright in all materials on this site. 
All contents and information on this site including without limitation text, graphic and images, is the property of Swales or the property of their respective owners and is protected by United Kingdom copyright laws. 
All trademarks that appear on this site are the property of their respective owners 
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